Question 1

What is circonflexe prêt-pour-bouger?

Accepted Answer

It’s a platform dedicated to the free loan of recreational and adapted sports equipment, enabling every citizen to practice the physical activity of their choice.

Question 2

So, is it a platform for renting sports equipment and materials?

Accepted Answer

Yes, it’s a form of sports equipment rental, but it’s completely free! All you have to do is check out the service points near you, register, book and collect the equipment you want.

Question 3

Free sports equipment rental?

Accepted Answer

That’s right! The platform aims to enable everyone to reserve equipment all year round so they can practice their favourite physical activities.

Question 4

How to create an account on circonflexe prêt-pour-bouger

Accepted Answer

To create an account, follow these simple steps:   Enter your e-mail address Go to the registration page and enter your e-mail address.  Verify your e-mail address A verification email will be sent to you. Click on the link in this e-mail and enter the validation code in the application.  Choose a password Create a secure password to protect your account.  Complete your profile Add your personal information to complete your account.

Question 5

Why do I need to create an account to use circonflexe prêt-pour-bouger?

Accepted Answer

An account will enable you to manage your reservations, track your borrowings and access a personalized history of your reserved equipment.

Question 6

What should I do if I forget my password?

Accepted Answer

Click on “Forgot password” on the login page, enter your e-mail address and follow the instructions to reset your password.

Question 7

How do I update my account informations?

Accepted Answer

Log in to your account and access the “My Profile” section, where you can modify your personal informations, such as your e-mail address or contact details.

Question 8

Can I share my account with other members?

Accepted Answer

Each user must have their own account for security reasons and to manage their own reservations. It is forbidden to share account informations. However, it is possible to make a reservation for family members. When booking, we will ask you to enter the number of family members and their names for this purpose.

Question 9

What information do I need to reserve equipment?

Accepted Answer

To reserve equipment, you’ll need to provide the following informations:   A valid e-mail address  Your last name, first name, gender and age  Your telephone number  Your full address  The number of people in your family  The age of your family members  Your communication preferences   This information is used to complete your reservation and guarantee an optimal experience.

Question 10

How do I access equipment reserved for school groups and organizations?

Accepted Answer

To access equipment specifically available for school groups and organizations, you must submit a request, providing details of your school group or organization. Once your request has been approved, you can consult the service points dedicated to school organizations and groups via the interactive service point map.

Question 11

What equipment is available for school groups and organizations?

Accepted Answer

School groups and organizations have access to a wide range of equipment, including several sets of outdoor gear. Once your request has been approved, you will be able to explore these options and access the equipment, subject to availability.

Question 12

How do I reserve equipment for an organization or school group?

Accepted Answer

The reservation process for organizations or school groups is similar to that for individual users. However, when validating your reservation, you must indicate whether it concerns your organization or school group and specify the number of people for whom the booking is being made.

Question 13

How can I check the inventory of equipment available in my area?

Accepted Answer

Consult the interactive map and filter according to your region. Once you’ve selected a service point, you can consult the inventory of equipment specific to that location.

Question 14

How do I explore the equipment and find a suitable service point?

Accepted Answer

You can explore the full range of equipment available based on a number of criteria:    Activity:  Select the activity you’d like to practice and find out what equipment is available for it.   Equipment:  If you have a specific piece of equipment in mind, use the search function to find it and consult the service points offering it.   Availability date:  Choose a date to see the equipment available at that time in different service outlets.   Region:  Use the map or filter by region to find a service point near you with the equipment you want.

Question 15

How can I reserve the equipment of my choice?

Accepted Answer

Each service point offers a specific method for making a reservation:    Via the circonflexe prêt-pour-bouger platform : After creating your account, explore the map to locate a service point and choose the equipment you want. Simply add it to your reservation basket, then select the borrowing date and period.  By  calling  the service point directly.  By  visiting  the service point.  Through an  external website .  Using the  Box Up  application.

Question 16

Can I reserve several equipments at the same time?

Accepted Answer

Yes, you can reserve several equipments simultaneously, as long as they come from the same service point and availability and other parameters allow it.

Question 17

What if the equipment I want to reserve is not available?

Accepted Answer

If an item is unavailable, you can consult the inventory to see similar items or select another date, service point, or equipment.

Question 18

Why does some equipment have to be booked separately?

Accepted Answer

Some equipment have particular specifications, such as a schedule, a borrowing period, and different authorizations. Therefore, they must be reserved separately.

Question 19

How do I cancel or modify a reservation?

Accepted Answer

You can cancel or modify a reservation in the “My reservations” section of your account as long as you haven’t picked up the equipment.

Question 20

How do I know when I can pick up the reserved equipment?

Accepted Answer

You’ll receive a confirmation e-mail with the date and time to pick up your equipment. You can also view this information in your account.

Question 21

How can I extend my loan period?

Accepted Answer

Extensions are subject to equipment availability. Contact the service point to check whether an extension is possible.

Question 22

Can I reserve equipment for a family member?

Accepted Answer

Yes, if you are the account holder, you can reserve equipment for a family member. When validating your reservation, you can specify that another person will pick up the equipment. You will need to provide this person’s details.  Please note that the minimum age required to reserve equipment is 14.

Question 23

How can I manage my past bookings?

Accepted Answer

You can consult the history of your past reservations in your personal space, under “My reservations”, and view the details of each loan.

Question 24

How do I collect my reserved equipment?

Accepted Answer

To collect your equipment, go to the service point indicated in your booking confirmation at the specified date and time. Please bring identification with you, as we will ask you to confirm your identity at the time of pick-up.  If the service point's location is large, we recommend that you consult the image and detailed information on the service point sheet for the exact location of the equipment.

Question 25

Can I pick up equipment for someone else?

Accepted Answer

Yes, you can pick up equipment for another person, but only if you were designated as the person who will pick it up at the time of booking.

Question 26

How do I return the equipment?

Accepted Answer

Return the equipment to the same service point within the agreed time. Validate the condition of the equipment before returning it, and notify staff of any breakage. In this way, other people can benefit from equipment that is in good condition. You will not be charged for the breakage.

Question 27

What should I do if the equipment I have reserved is damaged or missing?

Accepted Answer

If you notice a problem with the equipment when you pick it up, inform the service point immediately so that you can exchange the item or report the problem.

Question 28

Do you offer equipment delivery?

Accepted Answer

In some cases, equipment delivery is available at an additional cost. If this option is available, you can select it and consult the associated charges when finalizing your reservation.

Question 29

Is it free to reserve equipment?

Accepted Answer

Equipment can be reserved free of charge!

Question 30

What services are offered by service points?

Accepted Answer

Service points offer a variety of services, which may be free or chargeable, depending on the location. The following services are available:  Some service points offer free parking, while others may charge a fee. The same applies to guide services and introductory activities: some are free, and others may require payment. In addition, entry to the site may be free or subject to a charge, depending on the service point.  Some service points also offer equipment delivery for an additional fee.  We recommend consulting the information on the page for your chosen service point for specific details on these services and to find out whether they are free or chargeable.

Question 31

How much equipment is available on the reservation platform?

Accepted Answer

circonflexe prêt-pour-bouger offers over 600 types of equipment and 400 service points throughout Quebec, providing a wide range of options to meet your needs.

Question 32

What do I do if I lose my equipment?

Accepted Answer

In the event of loss, contact the service point immediately to report the problem.

Question 33

Is equipment inspected before and after each loan?

Accepted Answer

Yes, all equipment is inspected before and after each loan. If you notice a defect, please report it immediately.

Question 34

What are the pick-up times?

Accepted Answer

Pick-up times depend on the service point selected. You can check the exact times in your reservation.

circonflexe prêt-pour-bouger: what is it?

How can I book equipment?

Create an account.

Navigate the map to find a nearby service point.

Consult the available equipment inventory.

Please note the reservation method for the selected service point.

Complete the reservation.

Pick up the equipment at the service point.

Return the equipment within the agreed deadline.

Share and repeat the experience.

Frequently asked questions:
everything about circonflexe prêt-pour-bouger

Quebec-wide rental platform for sports, recreational and adaptive equipment

Creating and managing a user account

Organization accounts and school groups

Search and reserve equipment

Reservation management

Equipment pick-up and return

Payment and fees

Equipment

I want to enjoy it!